McMarketing Company Support Desk

Support Request

Please provide us with the details of your support request and we’ll get back to you.

If you need immediate assistance, please
call 916-934-4749Thank you!

  • Rate – Please refer to your contract for your applicable rates. Most requests will be completed within 3-5 business days.

    You can flag your submission with one of the following in the event you need your services completed more quickly:

    • Rush: +20% rate adjustment
    • Emergency: +50% rate adjustment
    • Critical: +100% rate adjustment

    By submitting this form you are authorizing us to apply no less than five minutes and up to one hour of time against the Webmastering time reserved in your contract, with the remainder billable at your current rate.

    If your request requires more than one hour of work, we will contact you for approval of the total time and cost before any work begins.

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